HopeForLanka – Privacy Policy
Effective Date: [Insert Date]
1. Who We Are
HopeForLanka (“we”, “our”, “us”) is an independent IT services provider. We operate the website https://hopeforlanka.com to offer online technical services, digital solutions, and related IT support.
2. What Data We Collect
We collect only the information necessary to provide and improve our services:
- Personal Information: Name, email address, phone number.
- Service Details: Description of the requested service or technical issue.
- Technical Data: Browser type, device type, IP address (for security and troubleshooting).
We do not collect sensitive personal data such as financial details, health records, or national identity numbers unless required for a specific service and agreed upon by the user.
3. How We Use Your Data
- To provide and deliver requested IT services.
- To communicate with you about your service request.
- To improve our website and service quality.
- For basic analytics and security monitoring.
We will never sell or rent your personal data to third parties.
4. Cookies
We use cookies to:
- Maintain website functionality.
- Improve the user experience.
- Monitor site performance and security.
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Sharing
We may share limited data with trusted third parties only for service delivery purposes, such as:
- Web hosting providers.
- Email service providers.
- Security monitoring services.
These third parties are bound by confidentiality and data protection agreements.
6. Data Retention
We keep your data only as long as necessary for service delivery and record-keeping purposes, usually not longer than 12 months unless required by law.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections to your personal data.
- Request deletion of your personal data (unless retention is required by law).
Requests can be made by contacting us via email.
8. Data Security
We take reasonable technical and organizational measures to protect your data, including:
- Secure hosting with SSL encryption.
- Restricted staff access to personal data.
- Regular security monitoring and updates.
9. Contact Information
For privacy concerns or data requests, contact us at:
📧 support@hopeforlanka.com
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.